This policy covers how ok piso handles the personal information you share when you open an account, complete a deposit through GCash, Maya or GrabPay, and use our platform where local law and eligible regions permit. We keep this document straightforward so you can check exactly what we hold about you, how it is used, and what you can do about it.
Account data handled with care
GCash, Maya, GrabPay transaction records protected
Your rights are actionable — not just listed
Contact path for data queries available
POLICY SCOPE DETAIL
What This Policy Covers at ok piso
When you create an account on ok piso, we collect the information you enter during registration — your name, contact details and preferred login method. Each time you move funds using GCash, Maya, GrabPay, Coins. ph or Bank Transfer, a transaction record is created and linked to your account wallet. We hold that record as part of your account history, which you can review from your account dashboard after login. We also collect standard technical data — device type, browser session identifiers and IP address — to keep your session consistent whether you switch from mobile to desktop or return to the site later. This technical data is used for session security, not for advertising profiling sold to third parties. Our cookie usage is limited to what keeps your session active and tracks your preferences within the platform. You can adjust cookie settings in your browser; doing so may affect how some page features load. We do not combine your payment transaction data with your game activity data to create a profile sold to outside parties. Any question about what we hold can be directed to our support channel, details in the Support section below. Access to this platform and its data practices depends on local law and the eligible regions where we operate.
GCash Records
Deposits and withdrawals via GCash are logged in your account wallet. The record shows date, amount and status — visible only to you and our account team after identity verification.
Maya Transactions
Maya transfers follow the same logging standard. Each transaction entry stays in your account history and is not shared with third-party marketers.
Bank Transfer Logs
Bank Transfer entries are retained as part of your payment history. You can raise a correction request if any entry appears inaccurate — see the Rights section for steps.
GrabPay Activity
GrabPay payment records are stored in line with the same data retention rules that apply to all wallet types on this platform.
INSIDE AND OUTSIDE
Where This Policy Applies and What It Does Not Cover
This policy governs data collected directly by ok piso through your account on ok piso. It does not extend to third-party services you reach from our platform — payment processors, external wallet providers or game content studios have their own data practices. Knowing the boundary helps you decide where to direct a question.
Account Access
All data you enter when creating or updating your account — login credentials, contact details, session history — falls within this policy. We control this data and you can request a review of what we hold.
Payment Transactions
Transaction records created when you fund your wallet via GCash, Maya, GrabPay or Bank Transfer are covered here. The payment processor itself operates under its own terms separate from this policy.
Site Content
Game content delivered through Spadegaming, CQ9, Pragmatic Play, JDB and Habanero titles is served from those studios. Data passed to a game session is limited to what is needed to run the session; this policy covers the account layer.
Third-Party Services
Links or integrations outside ok piso — wallet apps, social sign-in or external support tools — are governed by those providers' own policies. We do not control or take responsibility for their data handling.
ACTIONS YOU CAN TAKE
Review, Correct and Request Your Account Data
Your account dashboard is the first place to check what we hold. After login, the account settings section shows your registered contact details, linked payment methods and transaction history. If you spot an entry that looks wrong — a name spelling, an email address, a payment record that does not match your GCash or Maya transaction — you can flag it through the support channel and we will verify it against our records. Beyond simple corrections, you can also ask what categories of data we hold, request that outdated contact information be updated, and ask how long we keep specific record types. Data retention periods vary by record category; payment transaction logs are kept for a period required under financial record obligations, while preference and session data has a shorter standard retention window. If you want to close your account, the process starts from account settings, and a confirmation is sent to your registered contact before any deletion steps run.
Review Your Records
Log in and open account settings to see the data fields we hold on your profile — contact details, linked wallets and payment history all in one place.
Correct Account Details
Raise a correction request via our support channel with the specific field and the correct value. We verify against your original registration before making changes.
Ask About Data Categories
You can ask us what types of data we store, why we hold each category and for how long. Send the query through the contact path listed in the Support section.
Request Account Closure
Account closure requests are initiated from settings. A confirmation step prevents accidental deletion; payment records retained for compliance reasons are noted before the process completes.
REACH OUR TEAM
Contact ok piso About This Privacy Policy
For any question about this policy — what data we hold, how to correct an entry, or how to submit a formal request — these are the paths to reach our team. Where a query relates to a payment record through GCash, Maya or GrabPay, include your transaction reference so we can locate the entry quickly.
Email Support
Send a written query to our support address found in the Contact section of your account dashboard. Written requests leave a clear record and are recommended for data correction requests.
Live Chat
Live chat is available from the support widget on the site. For privacy queries requiring verification, the agent will ask you to confirm account details before discussing record contents.
Account Dashboard
Your account dashboard after login shows the current state of your registered data, payment history and session settings. Many questions can be answered without contacting us at all.
HOW WE HANDLE DATA
Data Handling, Cookies and Account Security Practices
We use standard session encryption on all account pages, including the deposit and withdrawal flows where GCash, Maya and GrabPay transactions take place. Account passwords are stored in hashed form — we do not hold them in plain text and our support team cannot read them back to you. If you believe your login credentials have been compromised, the password reset path in account settings runs a verification step to your registered contact before allowing a change. Cookies on ok piso are set for session continuity and preference storage. We do not set advertising cookies that track you across other websites. Retention of your account data is tied to your account status; inactive accounts follow a defined review schedule, details of which are available on request through our support channel.
Session Encryption
All account and payment pages use encrypted connections. This covers your GCash, Maya, GrabPay and Bank Transfer flows so that credentials and transaction data move securely between your device and our platform.
Cookie Practice
Cookies are limited to session management and on-site preferences. We do not use tracking cookies that follow you outside ok piso or share browsing data with advertising networks.
Data Retention
Account profile data is kept while your account is active. Payment transaction logs are held for the period required under financial record obligations. You can ask about retention periods for specific data categories via our support channel.
Policy Updates
When this policy changes in a material way, we notify you through your registered contact details or a notice on your account dashboard. The current version date is shown at the bottom of this page.
PRIVACY QUESTIONS
Common Questions About Your Data and This Policy
These are the questions we hear most often about how ok piso handles account data, payment records and your rights under this policy.
What personal data does ok piso collect when I open an account?
We collect the details you enter at registration — name, contact information and login credentials. Once you make your first deposit, your chosen payment method (GCash, Maya, GrabPay or Bank Transfer) and transaction records are also linked to your account profile.
Can I see the data ok piso holds about me?
Yes. Log in and go to account settings to view your registered contact details, linked payment methods and transaction history. For a full data summary beyond what is shown there, send a written request through the support channel listed in your dashboard.
Does ok piso share my data with game studios like Spadegaming or CQ9?
Game sessions receive only the session data needed to run the game — typically a session token and game-specific identifiers. Your personal contact details and payment records are not passed to game content studios.
How do I correct a wrong entry in my account records?
Contact our support team through live chat or the email address in your account dashboard. Specify the field and the correct value. We verify the change against your original registration details before updating the record.
How long does ok piso keep my GCash and Maya transaction records?
Payment transaction logs are held for the period required under financial record obligations, which is longer than standard profile data retention. You can ask for the specific retention period for your payment records by raising a query through our support channel.
Will I be told if this privacy policy changes?
Yes. Material changes to this policy are communicated through your registered contact details or a notice on your account dashboard after login. We do not change data handling practices silently — the current policy version date is always shown at the foot of this page.
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