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These terms set out how ok piso operates your account, handles your data and defines what falls within or outside our service — availability depends on local law and eligible regions. Read each section to understand your rights, your obligations and how to reach us if something needs to change.
Access to ok piso is subject to applicable local law and is available only in regions where such use is permitted. We do not represent that this service is lawful in every jurisdiction, and it is your responsibility to check whether access is permitted where you are. When you create an account, you confirm that you meet the eligibility conditions disclosed at registration and that you are accessing the platform from a region where local law allows it. Our terms cover how we collect and store account data, how transactions are recorded against your wallet, and the conditions under which account access may be restricted or suspended. Payment activity — whether through GCash, Coins. ph, or Bank Transfer — is logged against your account and forms the verifiable record of your sessions. We retain transaction and account records in line with applicable data-retention requirements. Any material change to these terms will be communicated through your account dashboard before taking effect. Continued use of the platform after a notified change constitutes your acknowledgment of the updated terms. Where any section conflicts with the law of your region, local law prevails.
Understanding exactly what falls inside and outside these terms helps you know which questions we can answer directly and which are governed by external rules. The four areas below define that boundary clearly.
Login credentials, session history and wallet balances fall entirely within this policy. We manage account creation, suspension and closure according to the conditions set at registration and any subsequent notices sent to your registered contact.
Deposits and withdrawals processed via GCash, Coins. ph or Bank Transfer are recorded in your account wallet. This policy covers how we log, retain and — on your request — let you review those records. We do not govern the payment provider's own terms.
Game content published in our lobby — including titles from Spadegaming, CQ9 and Pragmatic Play — is delivered under studio licensing arrangements. Our policy covers how that content is made available to your account, not the studio's own intellectual-property terms.
External links, payment-processor portals and studio support channels operate under their own terms. Once you leave the ok piso platform — through a payment gateway or an external URL — this policy no longer applies to that interaction.
You have concrete actions available to you under this policy — not just passive rights stated in legal language. After logging in, your account dashboard shows your full transaction history, the current state of any active conditions on your account, and any pending notices from us. If personal details on file are incorrect — your registered email, contact number or linked wallet reference — you can update them through the account settings page directly. Where a correction requires identity verification, the fields and document-upload steps are shown in the verification section of your account. For any matter that cannot be resolved through self-service account controls, our support team is reachable via the contact paths listed in the section below. You do not need to quote a legal clause to raise a question — a plain description of the issue is enough for our team to locate your record and respond.
Your full deposit and withdrawal history — including GCash and Bank Transfer entries — is visible in the transaction log inside your account dashboard after login. No request to support is needed to access this.
Update your registered email, phone number or linked e-wallet reference through account settings. Steps requiring identity verification are shown inline — follow the fields and upload instructions displayed there.
If a charge, restriction or policy clause is unclear, contact us through the support paths below. Describe the issue in plain terms; our team will pull the relevant account record to respond accurately.
Account closure, data-deletion requests or changes to how we contact you can all be initiated via support. We will confirm receipt and advise the steps required based on the current state of your account.
Policy questions — about your data, account status or transaction records — can be directed to us through any of the channels below. Response handling depends on channel and current volume; the current wait-state is shown in your account's support section after login.
Start a live chat session from any page on the platform. Describe your policy question and our team will pull your account record to respond. Availability is shown in the chat widget when you open it.
Send your policy or data-related question to our support address listed in the account help section. Include your registered email or account reference so we can locate your record without back-and-forth.
The help centre inside your dashboard covers common policy questions — account closure steps, transaction dispute paths and data-correction requests. Check there first; many questions are answered without waiting for a reply.
Handling your account data carefully is not a marketing claim — it is how the platform keeps your wallet and session history accurate. Here is what we do in each area and how you can verify it directly in your account.
Account data — including your wallet records, session logs and registered contact details — is stored and processed according to the retention periods stated in our full policy document. You can request a summary of what we hold through the account help centre.
We use cookies to keep your session active across pages and to remember account preferences. The cookie settings panel is accessible from the footer of any page; you can adjust or withdraw non-essential cookie consent there at any time.
Login sessions are protected at the account level. If you notice access you do not recognise, use the security section of account settings to review active sessions and initiate a password reset. Do not share your credentials with anyone.
For data-specific requests — correction, deletion or a record of what we hold — contact us via the email address in the account help section. State the nature of your request clearly; we will confirm receipt and advise next steps.
These are questions we receive most often about account rights, data handling and how our policy applies to your situation in the Philippines.
Availability depends on local law and is accessible only in eligible regions. We do not claim a specific licence authority on this page; check local regulations in your area to confirm whether access is permitted where you are.
We store the details you provide at registration — email, contact number, linked payment reference — along with your session history and transaction log. You can request a summary of what we hold by contacting support through the account help centre.
Yes. Go to account settings after login to update your registered email, phone number or linked e-wallet such as GCash or Coins. ph. Where identity verification is required, the upload steps are shown inline — follow the instructions on that page.
Transaction records — including GCash deposits and Bank Transfer entries — are retained in line with applicable data-retention requirements. The current state of your records is visible in the transaction log inside your account dashboard at any time.
Any material change will be communicated to you through your account dashboard before it takes effect. Continued use of the platform after the notified date means you have acknowledged the updated terms. You can request account closure if you do not accept a change.
Contact our support team via email or live chat and state that you want to close your account and request data deletion. We will confirm receipt, advise the steps involved and let you know the timeline based on the current state of your account.