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This page covers every money operation tied to your ok piso account — how funds move in, how they move out, and how identity verification protects the wallet you build. Your primary deposit and withdrawal routes are GCash, Maya, GrabPay, Coins. ph, InstaPay and Bank Transfer.
Adding funds starts the moment you open the Cashier tab after login — no separate app required, no switching between browsers. Choose the method that matches your current wallet: GCash and Maya settle quickly during regular banking hours, while Bank Transfer and InstaPay cover situations where an e-wallet is not your preferred route. GrabPay is listed alongside them in the same cashier row.
Log in and tap the Cashier or Deposit tab. The full list of available methods — GCash, Maya, GrabPay, Coins. ph, InstaPay, Bank Transfer — is shown there. Pick the one that matches your wallet.
Type the amount you want to deposit, then follow the fields shown for your chosen method. Each method displays its own minimum, reference format and any account number you need to send to.
Switch to your GCash, Maya or banking app, paste the reference details from the cashier screen, and confirm the transfer. Do not close the cashier page until the wallet side shows a completed status.
Return to your ok piso account dashboard. Your updated balance appears there once the transfer is matched. If the balance has not changed after the expected window, contact support with your wallet reference number ready.
Withdrawals follow a path inside the same Cashier section you used to deposit. The payout method you choose must match a wallet or bank account that has already been connected to your ok piso profile — this is a security step, not an extra barrier, and it keeps your balance moving only to accounts you control. GCash and Maya are the most direct routes for wallet payouts; Bank Transfer and InstaPay reach accounts where a linked bank is preferred.
Log in, go to the Cashier tab and select Withdraw. The methods available to you — GCash, Maya, Bank Transfer, InstaPay — appear based on what is linked to your verified account profile.
Type the withdrawal amount within the limits shown on screen. Select your destination wallet or bank account. Confirm the account number displayed matches your registered payout method before continuing.
If your account has a pending identity step, the withdrawal screen will direct you to finish it first. Complete the document upload shown there, then return to submit the withdrawal request.
Your Cashier's Withdrawal History tab shows each request and its current status. If a payout stays in a pending state longer than the window shown during submission, contact support with the reference number from that entry.
Account verification is a one-time process that connects your identity to your registered wallet — it protects your balance from being accessed or withdrawn by anyone other than you. You will need a valid government-issued ID (such as a Philippine passport, driver's licence or national ID) and in some cases a selfie or a secondary document. The verification form is inside your account settings under the Identity section. Upload clear images of each document as instructed on screen.
Go to account settings and find the Identity or Verification tab. The required documents and upload fields are listed there in the order they need to be submitted.
Submit a clear image of a valid Philippine government-issued ID — passport, driver's licence or national ID are accepted. Both front and back may be required depending on the document type.
Some accounts require a selfie or a live photo alongside the ID. Follow the on-screen instructions for angle and lighting — blurry or cropped images will delay the review.
After submission, your verification status is visible in the account dashboard. If additional documents are needed, a notification appears there. Contact support if the status has not updated within the window shown on the verification page.
Every deposit and withdrawal you make through GCash, Maya, GrabPay, Coins. ph, Bank Transfer or InstaPay generates two records: one on your wallet or bank side, and one inside your ok piso account history. Knowing how to line them up saves time if a transfer needs to be checked.
The reference number generated in the Cashier screen appears on both your wallet's transaction receipt and your ok piso account history. Copy it before closing any confirmation screen — it is the primary identifier support will use to locate a specific transfer.
Account history entries carry status labels such as Pending, Processing and Completed. A Pending label means the transfer is received but not yet matched; Processing means it is being handled on the platform side; Completed means the balance has been updated.
The Transaction History tab inside your account shows every deposit and withdrawal in reverse-chronological order. Each entry displays the method used, the amount, the timestamp and the reference number. Use the filter options to locate a specific date or method.
Save your wallet app's transaction receipt or a bank SMS confirmation until the corresponding account entry shows a Completed status. If a discrepancy appears, this receipt — along with the reference number — is what the support team needs to investigate the transfer.
Security on the banking side of your account runs across multiple layers. The domain you access must match ok piso — always check the address bar before entering login credentials or payment details. Identity verification ties each payout method to your registered profile, so a withdrawal can only reach a wallet or bank account you have confirmed as your own.
Before logging in or entering any payment detail, confirm the address bar shows ok piso. Phishing pages copy the look of a site but not the verified domain. Bookmark the correct address on your phone browser so you always land on the right page without retyping it.
Linking your government ID to your account ensures that withdrawal destinations can only be wallets or bank accounts registered in your name. This step runs once and then covers all future payout requests, removing the need to re-verify each time you withdraw.
When you add a new payout method — whether GCash, Maya or a bank account — the system confirms that the account details match your verified identity on file. Methods that do not match cannot be saved as withdrawal destinations, protecting your balance from misdirected transfers.
The support channel is listed under the Help or Contact section inside your account. For banking disputes, have your reference number and wallet receipt ready when you reach out. The support team can review the transaction log on our side and advise on next steps.
The Cashier section of your account lists every available payment method for your region. All of the options below are local Philippine payment rails — no international card required. Each method is available for both deposits and withdrawals unless the Cashier screen indicates otherwise for your account. Availability depends on local law and eligible regions.
Send from your GCash wallet directly using the reference details shown in the Cashier. GCash is listed as both a deposit and withdrawal method for eligible accounts.
Maya transfers follow the same Cashier flow — enter the amount, copy the reference, and confirm in the Maya app. Available for deposits and withdrawals where supported.
GrabPay is available as a deposit method in the Cashier for supported accounts. Select it from the method list and follow the in-app confirmation steps on your GrabPay side.
Coins. ph wallet holders can use the Cashier's Coins. ph option to send funds. The reference number from the Cashier screen goes into the Coins. ph send field.
InstaPay connects your local bank account to the Cashier via real-time interbank transfer. Enter the account details shown on screen and confirm through your bank's app or online portal.
Standard bank transfer is available for both deposits and withdrawals. The Cashier displays the destination account and reference number; processing follows your bank's transfer schedule.
These questions cover the situations that come up most often around deposits, withdrawals, verification and transaction status on your ok piso account. If your question is not here, the Help section inside your account connects you to the support team directly.
GCash, Maya, GrabPay, Coins. ph, InstaPay and Bank Transfer are listed in your Cashier. The methods visible to your account depend on your region and whether identity verification is complete. Open the Cashier tab after login to see your current options.
Check that your wallet or bank shows the transfer as completed, not pending. Then look at your ok piso Transaction History for a matching entry. If the entry shows Pending or is missing entirely, contact support with your wallet reference number so the team can locate the transfer on our side.
Withdrawal destinations must match your verified identity. If the GCash number is registered in your name and matches your verified account details, you can add it as a payout method in the Cashier. Methods that do not match your verified identity cannot be saved as destinations.
A valid Philippine government-issued ID — passport, driver's licence or national ID — is required. A selfie may also be requested. Upload clear images through the Identity tab in account settings. The review status is visible in your account dashboard after submission.
Open the Transaction History tab in your account. Each entry shows the method, amount, timestamp and reference number. For deposits, the same reference appears on your wallet's receipt. Keep wallet receipts until the account entry shows a Completed status.
Do not submit a duplicate request. Check Withdrawal History in the Cashier to confirm only one request is active. Then contact support through the Help section of your account, with the withdrawal reference number ready — the team can check the processing state on our side.